We do not charge for reservations, but if your reservation falls during peak season or requires car delivery or we are over-insured and can deliver a car for you in another region for free - prepayment will be required.
Peak season falls on:
- New Year's holidays December 28 - January 12
- May Holidays April 28 - May 10
- High season until the end of May - beginning of October
The prepayment amount is 20% of your order amount. The amount of the order is the amount of the rental + the amount of additional services you have ordered (the amount of the rental does not include the deposit).
Prepayment is always taken when ordering car rental in Kutaisi.
Methods of prepayment
Prepayment can be made in the following ways:
- card payment through the website
- payment to the company's account in dollars or GEL – commission of about 70 GEL
- transfer to the employee's name in Tbilisi via any payment system - commission 1% of the transfer amount
- payment by WebMoney in hryvnias, dollars or rubles – we will give you the wallet number upon request.
- transfer to PrivatBank Ukraine card. Our representative in Ukraine
- PayPal service
Question: when to make prepayment – immediately after filling out the form on the site? Where to make, on what requisites?
Answer: after making an order we will send you the order calculation, you check it, if necessary, correct it. After, you send scanned (photo) copies of documents (passport and driver's license) or data of these documents (series + number + when + by whom the document was issued). Then we put the reservation, send you the reservation number, all the details and the amount again. Only after that you make a prepayment within 48 hours, on the details convenient for you.
Canceling a reservation
You can cancel your reservation within 48 hours from the moment of booking, if your order should be realized not less than 7 days from the moment of booking on the car. Accordingly, if a prepayment has been made and you cancel your booking within 48 hours of confirmation – we will refund 100% of your prepayment.
Example 1: you booked a car on March 12 for May 05 this year, as well as on March 12 you made a prepayment for car rental (deposit), so you can cancel the booking until March 14 inclusive, without any loss of prepayment.
Example 2: you have ordered a car rental on March 12 for March 15 this year, you have also made a prepayment, which means that it is impossible to cancel the booking with a refund of the prepayment – you will lose the prepayment if you cancel the booking.
Question: I want to order a car, but I may have a force majeure, you will not refund my prepayment?
Answer: we have already mentioned above that the prepayment is a double-sided guarantee of our and your obligations. We will return it only in one case – the circumstances are really force majeure: burned down house, robbed the house, severe illness of a relative – we are worried about you, so not only return the prepayment, but if we can help in any way – we will be glad.
Cancellation of order, reservation
If we have sent you a calculation of the order, all approved, but you refused to make a prepayment, and it was indicated to you or if you book a very long time (sometimes with us enter into correspondence, which lasts months or weeks and is from the moment of ordering, to the moment of setting the reservation of about 150 letters), the terms of calculation may change (due to prices, lack of cars in this class ...). If you do not reply to the letters within 24-48 hours (depending on the proximity of the rental dates) from the moment of our calculations – we will cancel your request.
If a reservation is made, you are 100% assigned a car, however, we reserve the right to cancel your reservation if you do not arrive at the time specified by you to pick up the car and do not notify us of a change in your plans. Attention: if you have specified the airport and flight number, we will meet you regardless of flight delay, but if you receive the car in the office or in the city, we expect you for 1 hour, after that we simply cancel the booking.
Question: if I arrive at 12 noon, what time should I put the car pickup so you don't cancel the reservation? I have customs and border and ...
Answer: when booking you indicated the number of the flight and time of its arrival, we are guided by the time and schedule of the flight, we are waiting for you from the flight, not to the time. Specify only the time of arrival, it is better to wait for you, even if it is 1-2 hours, we understand that you may have delays when passing the control and baggage claim - we will wait, no one will leave until the last passenger leaves, and then we will also call you if you are not found. Our phones are available 24 hours.
Question: what does a 1 hour wait mean if I ordered a car to the office and made a prepayment? I ordered a car for 09 am but arrived by 12 – now my prepayment is burned?
Answer: we always meet you and of course we will serve you at 12, nothing is canceled, but if you did not show up before 10 am, do not call us back and do not answer the phone number specified in the booking, we cancel the application and put the car for free delivery, if before 12 it will be taken – you can go to another car, which will be, according to the price in the general order, that is, the money is not lost, but the arrangements that were in the booking are canceled. If you do not fit the proposed car – then the prepayment will be lost. Please calculate your strength, very many people can not cope with Georgian wine, so order a car at 09, and in reality, come to 15 hours. Exceptions are cases of 100% payment of the order. If you paid for the order 100% and not 20%, your reservation will not be lost, the only thing is that it will be strictly within the limits that you specified, that is, the date and time of receipt and the date and time of return of the car.